UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Initial Setup

How should I wear the device?
In order to get the best possible results, the Ava should be worn snugly and should not move around your wrist while you are wearing it. Make sure that th...
Mon, 24 Sep, 2018 at 1:01 PM
How long do I need to wear Ava each night?
Ava is designed to detect physiological signs that become stable after wearing it for four hours, with at least three hours of sleep recorded. If you wear...
Mon, 24 Sep, 2018 at 1:01 PM
How do I sync my data to my iPhone?
Make sure that Bluetooth and internet are enabled on your iPhone and the Ava app is allowed to receive push notifications. Ava 1.2 1. Plug in your Ava....
Mon, 29 Oct, 2018 at 2:54 PM
How do I sync my data to my Android?
Make sure that Bluetooth, Location services (GPS icon), and internet are all enabled on your Android and that the Ava app is allowed to receive push notific...
Mon, 29 Oct, 2018 at 2:54 PM
Does it matter if I wear the Ava on my left or right wrist?
Ideally, the Ava works best when worn on your non-dominant wrist. However, it is more important that you wear the Ava on the same wrist every night for da...
Mon, 24 Sep, 2018 at 1:01 PM
What cable or adapter should I use to charge my Ava?
Ava 1.2 The USB cable that came with your Ava can only be inserted into the Ava in (1) way. Please ensure you match the USB cable head and align it with th...
Mon, 25 Nov, 2019 at 5:05 PM
Do you have a User Manual that I can refer to?
Yes, we do! You can find our latest user manual here.
Mon, 22 Jun, 2020 at 6:02 PM
I'm using an older phone. Will the Ava app still work?
Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. If you have an older phone but it is running on an up-to-date ...
Tue, 27 Nov, 2018 at 5:27 PM
Why do I need to turn on Bluetooth?
Ava has a built-in Bluetooth signal that is activated every time you plug it into power. When the light on top of Ava is blinking blue, this means that th...
Mon, 24 Sep, 2018 at 1:02 PM
I don't have an iPhone. Can I use my iPad?
The Ava app is designed for iPhone devices and is not optimized for use on the iPad. The Ava app might still work on the iPad but there is the possibility...
Mon, 24 Sep, 2018 at 1:01 PM