17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Cycle Report

What can I see in my cycle report?​
Your cycle report gives you an overview of the basic characteristics of your past cycles. More specifically, it includes information regarding your cycle ...
Mon, 24 Sep, 2018 at 1:03 PM
Where can I find my cycle report?
For iOS - navigate to the “More” view and then tap cycle report. Add the email address to which you want to send the report to and tap “Email report”.​ Fo...
Mon, 24 Sep, 2018 at 1:03 PM
Why can't I send my cycle report?​
The cycle report becomes available once you have entered your second cycle using Ava. This means that you have to have at least one data point synced to your...
Mon, 24 Sep, 2018 at 1:03 PM
How many cycles can I see in my cycle report?​
In the cycle report, you will see an overview of your last 12 completed cycles that you recorded with Ava.
Mon, 24 Sep, 2018 at 1:03 PM
Can I remove some of my cycles from the cycle report?​
It is currently not possible to choose which cycles are included or excluded from the cycle report. Your cycle report will include the last 12 completed cycl...
Mon, 24 Sep, 2018 at 1:03 PM
Is the cycle report also available in pregnancy mode?
Yes, the cycle report is available in pregnancy mode as well. The cycle report is available for all users in the different modes: cycle tracking, trying t...
Mon, 24 Sep, 2018 at 1:03 PM
Why can’t I see my pregnancy in the cycle report?​​
In the cycle report, you will only see your past 12 completed cycles that you recorded with Ava. Previous pregnancies, as well as your current cycle are not ...
Mon, 24 Sep, 2018 at 1:03 PM