Ava Customer Support

No, internet connection is needed when you sync your Ava bracelet to your phone to ensure that the data reaches our servers.    Once the data reaches our ...

You can wear your bracelet even if you don't have internet connection, just make sure it does not run out of battery as this would cause data to be lost...

Your bracelet reaches the end of its tested life after 2 years, starting from the first day that you use it. We advise you not to use the bracelet beyond th...

The Ava bracelet has been tested for and is limited to a two-year lifetime. The battery is non-replaceable but when used properly, the bracelet's batter...

A fully charged Ava bracelet will last through the night.

When you fasten the Ava bracelet around your wrist, the device will give a short vibration signal and the LED light on top of the bracelet gives a solid gre...

No, the bracelet doesn't send any data while you're sleeping. It is only recording data.   Data is only transmitted when you are syncing your brac...

Ava bracelet 2.0 and above fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in).  Ava bracelet 1.2 fits wrists between 12.5 cm (4.9 in) and 19.5 cm (...

The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...

If you find that your bracelet is getting hot while wearing it on your wrist, please remove the device and discontinue use immediately.  If you find tha...